Frequently Asked Questions
What certification/credentials do your teachers have?
All of our teachers are certified through the Department of Education’s Delaware First to be assistant teachers or lead teachers. We have a few teachers who meet the educational requirements set forth by Delaware First to be considered an intern; these teachers work alongside our more experienced teachers and are never left alone in a classroom until they also meet the experience requirement set forth by Delaware First to be considered an assistant or a lead teacher. We also have a certified Administrator and Curriculum Coordinator on-site during the majority of the center's operating hours. We require each of our teachers to be certified in CPR/First Aid and Administration of Medication.
What are the hours of operation? When are you closed (holidays, inclement weather)?
We are open from 7 A.M. to 6 P.M.
We are closed only for the following major holidays:
New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
We close at noon on Black Friday (the day after Thanksgiving), Christmas Eve (Dec. 24), and New Year's Eve (Dec. 31).
Four times a year (the last Friday in March, June, September, and second-to-last Friday in December) we close at noon to allow time for staff in-service and professional development.
In cases of inclement weather, we follow state emergency closings.
What ages do you accept?
We accept children as young as 6 weeks and as old as five years (prior to starting kindergarten). At this time we do not offer before and after care or a school-age program.
Can you administer medication?
Yes. Our staff is certified and trained to administer medication as long as it is properly packaged and all required documentation is completed.
What security measures are in place?
Our center has a locked entry and anyone entering must be let in by a staff member. Children are only released to adults who have identification and are listed as authorized pick-up. Additionally, our center is monitored 24/7 by a recorded video surveillance system.
Do you offer flexible scheduling?
We do our best to accommodate families and even made the decision to change our operating hours in the past year to better meet the needs of our families. We typically do not offer part-time care, but exceptions may be made on a case-by-case basis depending on our enrollment at the time. We do offer drop-in care as long as notice is given and we are able to accommodate the child on that day and meet ratio requirements.
What is the sick policy?
Your child will be sent home if they have a fever of 101.5 or greater (100.5 for children 4 months and younger), excessive vomiting, uncontrollable diarrhea, or any other communicable/contagious illness. See parent handbook or Delacare regulations for extensive list. Your child must remain symptom-free for 24 hours without medication before they can return to the center. In cases of communicable illnesses, a doctor’s note will be required before returning.
If my child misses a full week, do I still pay? (private-pay families only)
Tadpole Academy offers private-pay families one vacation week per year, as long as notice is given. If your child is out for the full week you will not have to pay the weekly tuition. Any additional weeks missed must be paid in full.
How does payment work?
There is a non-refundable registration fee of $40 due when you submit the Application (private pay families only). Payment is due on Friday of the preceding week and can be paid by check, money order, credit or debit card. See parent handbook for information about late fees.
Center is monitored 24/7 by a recorded video surveillance system
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